We received the damaged goods, but the vendor never intended to credit or replace the items. We needed these items soon so we asked to produce 40 units more and paid 40 units of towel and 100 bags and higher price than original prices even if they made mistake. Now after I paid almost a month ago, this vendor kept lying and not kept the production time and delivery time. They kept saying, "Let me check, let me check," and stopped replying to chat. After I requested a refund request to Alibaba, I finally contacted and sent one photo as proof. The agreement was sent with detailed photos and videos since we received the damaged products and we paid for them. Vendor did agreed. Now, this vendor said, I can only take and send 5 random photos, so take it or dispute through Alibaba. Their services are very unprofessional and we lost money and time.

Excellent customer service! John has been an honorable partner in our business dealings. We look forward to continued collaboration.